This isn’t motivation.
It’s a warning.
I went nuts. (Not by eating them.)
But by booking a “human-free” hotel in Montreal.
You know, the so-called future of hospitality.
The self-service, no-human, fully automated kind.
As a recruiter for hospitality worldwide and a hotelier at heart,
I wanted to experience it myself.
To see the “new wave.”
To feel it.
Here’s what happened:
I booked over a month in advance.
The emails started instantly:
➡️ Check in online
➡️ Upload your ID
➡️ Verify your identity with video
➡️ Confirm your arrival
➡️ Reminder. Reminder. Reminder.
And it didn’t stop.
Even after I had done it all, the system kept bombarding me.
Four emails later, I gave up and called.
I reached an offshore agent.
Apparently, it was a system glitch.
But by then, I felt like a barcode, not a guest.
When I arrived, the door stayed locked until exactly 4pm.
Not a second sooner.
Inside:
Silence.
A ghost house.
One guest saw me and jumped, as if seeing another human was the real shock.
I stayed the night.
Left.
No welcome.
No warmth.
No memory.
No transformation.
Let’s remember this:
A hotel without human presence is just a room.
And a guest without emotion is just a transaction.
The word hotel comes from hospitality.
From the Latin hospes, both guest and host.
This isn’t about rejecting efficiency.
This is refusing to lose the human connection.
The future of hospitality?
Yes, it’s extremely efficient… but
With people.
With presence.
With heart.
Because hospitality without heart is a room without air.
And the new age recruiter?
We don’t just fill positions.
We protect the pulse of this industry.